XBOW Support Offerings
XBOW offers three support service levels, plus an add-on for extra hours. Each level includes everything in the one below it.
Strategic: For large enterprises and complex environments. A designated Customer Success Manager and Field Engineer act as an extension of your team, with up to 25 hours a month each. XBOW responds to critical (P1) issues in under 2 hours, 24x7. Strategic also adds wave-based testing, access to XBOW security research, and a direct line to product and engineering leadership.
Advanced: For growing teams through enterprises, including those building XBOW into SOC or DevSecOps workflows. You get a designated team (best effort) with up to 8 hours a month each of Customer Success and Field Engineering, plus a private Slack or Teams channel. XBOW responds to critical issues within 4 hours, 24x7.
Standard: Included with every XBOW subscription. Docs, case-based platform help, a Customer Success point of contact, and critical response within 1 business day, 24x5.
Support Add-on: Extra hours on any level. Each block adds up to 3 hours a month of Customer Success and up to 3 of Field Engineering.
XBOWOfferings_DataSheet.pdf
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